Frequently Asked Questions

We are open 24/7, 365 days a year for animal emergencies. If your pet is experiencing an emergency, call us at 540-382-5042 or come in immediately. No appointment is needed, but we ask that you call ahead, especially after 11 PM, so we can be prepared for your pet's emergency needs and ensure we are appropriately staffed to provide care. Emergency examinations require a $145 fee.

If possible, bring any previous medical records, prescription medications, and or special diet your pet is currently on in case hospitalization is necessary. We provide blankets and appropriate bedding for all hospitalized pets, so please leave personal belongings at home.

As an emergency facility, we triage patients, meaning those in critical condition are seen first. If multiple cases arrive, less urgent patients may need to wait. Ongoing examinations may also be interrupted for life-threatening emergencies. While we work diligently to minimize wait times, you may call ahead for an estimated wait time, though we cannot guarantee it. We also do our best to honor scheduled appointments while balancing emergency cases.

Upon arrival, and depending on your pet’s emergency, your pet may be taken to our treatment room for triage. During this time, your pet will be assessed, their medical history reviewed, and a comprehensive physical exam performed by our emergency veterinarian. Before any treatment begins, we will provide an itemized estimate and discuss a treatment plan with you. If your pet is experiencing a life-threatening emergency, you may be asked to sign an emergency consent treatment plan authorizing us to begin treatment.

Yes! We encourage visits, as they can help reduce stress for both pets and owners. However, some medical cases may have visitation limitations, so please discuss appropriate visiting hours with your attending veterinarian. We are staffed continuously through the night and recommend calling at any hour for an update on your pet. If you have not heard anything, please assume your pet is stable or improving. If anything changes, we will contact you immediately.

Absolutely not! A licensed veterinarian and or veterinary assistants are always on-site 24/7 to provide medical care while your pet is hospitalized. Special attention is given to pain management and any concerns that may arise during the night. If there is a serious change in your pet’s condition, a veterinarian or assistant will call you with an update.

You are welcome to contact our office 24/7 to check on your pet. However, as an emergency hospital, we may not always be able to answer calls immediately. Rest assured that if anything happens while your pet is hospitalized, we will contact you right away. A veterinarian will call you daily to update you on your pet’s condition and care. If you call between 9 AM and 5 PM, please ask for a doctor’s assistant, as they work closely with our veterinarians and can provide updates until a doctor is available.

We work closely with primary veterinarians to ensure seamless care for critical cases and transfers. You can request that medical records be sent to your veterinarian, or their staff can arrange the transfer. Radiographs and bloodwork are available immediately, while complete medical records may take 7 to 10 business days. If your pet requires urgent treatment elsewhere, we can expedite records or have our veterinarians consult directly with your veterinarian to ensure continuous care.

Town and Country Veterinary Clinic prides itself on providing high-quality small animal medicine. An estimate for your pet’s care will be provided, and a deposit for that amount will be required upon admission if your pet is hospitalized. We accept cash, personal checks (with a valid driver’s license), Visa, MasterCard, Discover, American Express, Scratch Pay, and no-interest financing through CareCredit.