Contact Us
📱 Text Us
We're excited to offer convenient two-way texting, making it easier than ever to connect with our team!
Urgent or Emergency Concerns
If your pet is sick, injured, experiencing an emergency, or requires immediate medical attention, please call our main hospital number at (540) 382-5042 rather than texting so we can assist you as quickly as possible.
Text Our Main Hospital Number
Our Client Services team monitors text messages Monday through Friday, 8:00 a.m. to 5:00 p.m. Multiple team members monitor our text line throughout the day to ensure your message reaches the appropriate department as quickly as possible.
Text our main hospital number (540-382-5042) for:
- General questions
- Scheduling, rescheduling, or canceling appointments
- Prescription refills and medication questions
- Medical records
- Billing and account questions
- Updates on your pet while they are in the hospital
- Follow-up questions and pet updates
- Boarding and grooming questions
- General information about our services
- And most other non-emergency communication
Surgical Services
For surgery scheduling, surgical estimates, or questions about an upcoming procedure, please text our Surgical Coordinator, Mary Stephens, at (540) 744-6753.
Laboratory Services
For laboratory testing questions or to obtain your pet's laboratory test results, please text our Laboratory Services Coordinator, Lisa Donosa, LVT, at (540) 774-5613.
Thank you for choosing Town & Country Veterinary Clinic and Emergency Hospital for your pet's care. We look forward to assisting you!
