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Super nice and caring staff, thankful for everything they do.
Response from the owner:Thank you so much for your kind words and appreciation. It's wonderful to hear that you feel well cared for by our team, and we’re grateful for your trust in us.
Roanoke emergency vet wouldn't advise me of what to do when my dog was having an allergic reaction from a bee sting and wouldn't see her. I called this vet 1hr and a half away and they advised me over the phone what to do to care for her since we were so far away. And it worked. Thank you for taking the time to help us
Response from the owner:Thank you for your great review—we’re so glad your dog is doing better! While we always recommend an in-person visit for urgent concerns, we're happy we could help guide you in a stressful moment. Wishing you and your dog all the best!
Compassionate people in this clinic.
Response from the owner:Thank you, Carla, for your kind words. It means a lot to know that our team's compassion made a positive impression during your visit.
We originally went here with my cat at 3am for an emergency, the staff were all very friendly and calm. They made us feel right at home and comfortable in a very stressful, traumatic situation. The whole experience from the first visit all the way through to her last checkup was smooth and every person I have interacted with has been kind, warm, and helpful. I can't recommend them enough. This is where I will be bringing all my pets from now on, they're wonderful.
Response from the owner:Thank you so much for your heartfelt review. We're honored to have been there for you and your cat during such a difficult time. It means a lot to know you felt supported and cared for throughout the entire experience. We look forward to continuing to care for your pets in the future!
Wonderful Knowledgeable Loving Care About My Baby Boy Leo❣️ He's Feeling Soo Much Better! I Thought I Was Going To Lose My Baby 🦮
Response from the owner:Thank you so much for sharing your kind words, April. It means a lot to know Leo is feeling better and that you felt supported during a stressful time. We’re grateful for the trust you placed in our team to care for your beloved companion.
Let. Me. Tell. You. Something. I am an avid reviewer. I read reviews before choosing anything in my life. Seldom do I write reviews but I read them. This is the exception. We live at Smith Mountain Lake, VA, approx. an hour or so from Christiansburg and I go to an emergency vet in Roanoke, VA due to its proximity to our home. As we were watching our Pit Bull slowly deteriorate in front of our eyes our first call was our usual Roanoke where we were met with the unsettling news that they could not see her for 48 hours. We immediately took to Social Media asking for suggestions on where to go from here. Without hesitation, this was the place suggested by 90% of the comments. Terrified, we called expecting to be met with the same fate, we weren't!! These people were accommodating from the time they picked up the phone and said hello! We immediately rushed our girl to Town & Country not even caring about the drive. From the moment we pulled into the parking lot, staff members moved swiftly to start her testing and X-Rays. From that moment on it has been nothing but a truly WONDERFUL experience. From the front desk (Crystal is AMAZING), to the Vet Techs and more importantly the Veterinarians, I have never felt more at ease having my pup away from me for such a long time because I TRULY feel she is being taken care of with the utmost respect and love. When no improvement was made for our girl in 24 hours they quickly rushed into action by taking her into Emergency Surgery and my wife and I rushed to Christiansburg to be by her side. After surgery we were taken to the most comfortable room with a couch to await the results of the surgery and when I say this Dr. sat with us for 15-20 minutes (which is unheard of) and talked to us as if we were her family, she did! She spoke about Bristol as if she were her own pet and I knew that we chose correctly. She answered all of our question and concerns without us feeling rushed. We were allowed a visit with her after surgery in the back for as long as we wanted! They even had a technician sit with her until she woke up! WHAT?! Remarkable. I have placed many calls over the course of the past couple of days simply checking on her status and not once was I met with frustration and irritation because of the constant calls. I always heard a friendly voice on the other end of the phone. I was allowed to visit daily with no hesitation. I felt like I was walking into a home vs. a vet's office. Every inch of this place down to the exam rooms were spotless as well. I could honestly sit here and write a book. If your local, go see them! If you have to travel to see them, don't hesitate, MAKE THE DRIVE. It will be worth it!<3
Response from the owner:Thank you so much for your kind and thoughtful review. It means the world to our entire team—especially those of us who had the privilege of working with your sweet girl. We know how scary and emotional it is to watch a beloved pet decline so suddenly, and we’re truly honored that you put your trust in us during such a critical time.
It was a pleasure caring for Bristol, and we’re so glad to hear she’s doing well. Your family was a joy to work with—compassionate, attentive, and clearly so devoted to her. Thank you again for making the drive and for taking the time to share your experience. We’re wishing Bristol continued healing and hope she’s back to herself soon!
—Dr. B and the Town & Country Emergency Team
Great staff. Awesome place.
The Roanoke emergency vet was diverting to other places so we had to go here. Really nice place and my dog is doing well.
The Roanoke emergency vet was diverting to other places so we had to go here. Really nice place and my dog is doing well.
Response from the owner:Thank you so much for your kind words, Maggie. We're glad you and your dog had a positive experience with our team, especially during what can be a stressful time. Your feedback means a lot to us.
Great experience. Very nice staff. Highly recommend.
Response from the owner:Thank you so much for the kind words and recommendation! We’re glad you had a great experience and truly appreciate you taking the time to share it.
We have had to use Town and Country Vet for emergencies a few times. We have NEVER been disappointed. They all have been absolutely wonderful. The Dr’s took excellent care of our 2 boys and the whole staff cared about our boys well being. I have never been to a vet that I didn’t have some kind of complaint , but this vet office has no complaints whatsoever from us!!! I wished we were not over an hour away because I would most definitely use this office for all vet services. Thank you all so much for caring!!!
Mark&Marcia Ferguson
Bluefield, Va
Mark&Marcia Ferguson
Bluefield, Va
Response from the owner:Thank you so much for your kind words and thoughtful feedback. It means a lot to hear that you have felt so well cared for during your visits, especially in emergency situations. The team truly appreciates your trust, and we’re grateful to have been there for your boys when you needed us. Your support and recommendation are deeply valued.
These guys are super nice.My baby had to have his private area operated on and they took great care of him.It is a little pricey but comparable to any other emergency vet.Dr Nick is a superstar!
Response from the owner:Thank you for the great review! We’re so glad your boy received the care he needed and that Dr. Nick made a positive impact—he’ll be thrilled to hear it. We appreciate your trust in us!
