Reviews
Home » Reviews
The day came when I had to put my best friend and loyal companion to rest. It was my first visit, and although a sad one, I left knowing she was put to rest by a compassionate and caring staff. The respectful and intimate setting made everyone feel at ease. I did receive the remains along with a molded paw print of my girl. That was the most thoughtful gift…I didn’t expect that, and was extremely appreciative of the thought. I highly recommend Town and Country. Thank you all!!
Response from the owner:Thank you for sharing your experience during such a difficult time. It means a lot to us that our team could provide some comfort and care for you and your loyal companion. We're glad the paw print brought you some solace. Your kind words and recommendation are truly appreciated.
We brought our lab, Cooper to Town &Country from Bluefield. The staff and Katy took great care of him. We will definitely be back. Great experience.
Response from the owner:Thank you so much for your kind words, Mark. We're thrilled to hear that Cooper had a great experience with us. Our team, especially Katy, always strives to provide the best care possible. We look forward to seeing you and Cooper again!
As usual, Dr. Bailey took wonderful care of SugarBear and he is feeling better already. Such ease in getting seen when needed and so nice to all of us. Thank you Town & Country!
Response from the owner:Thank you so much for your kind words, Deborah! We are thrilled to hear that Dr. Bailey was able to help SugarBear feel better and that you had a positive experience at our clinic. We appreciate your feedback and look forward to seeing you both again in the future.
They were there to help my sweet baby when he overdosed on chocolate ❤️ very empathetic and communicative staff. Couldn’t have asked for a better experience in an emergency
Response from the owner:Thank you so much for sharing your experience with us, Gracie. We are glad we could be there for your sweet baby during a difficult time. Our staff strives to provide empathetic and communicative care to all of our patients and their families.
Such a wonderful team!! The care was 5 star. The companion and empathy another 5 star. That being said,I will gladly take my fur babies for anything they need, be it from grooming, major health issues and will trav
Response from the owner:Thank you so much for your kind words, Kathy! We are thrilled to hear that you had a positive experience with our team and that you felt your fur babies received top-notch care. We look forward to seeing you and your pets again in the future for any of their needs.
I had to rush my dog Casey in for labor complications , they were so companionate and attentive to her . First option didn’t work so they had to do an emergency c section which was soooo expensive but needed. . Dr Sheppard performed her surgery and did an amazing job , her nurse angel was right by her side all day . They were able to save 2 out of 5 of Casey’s pup. So incredibly thankful to the both of them for saving my dog and 2 little girls! Forever grateful! Thank you Angel and Dr. Sheppard.
Response from the owner:Thank you so much for sharing your experience with us, Tera. We are thrilled to hear that Dr. Sheppard and Angel were able to provide excellent care for Casey and her puppies. We are grateful for the opportunity to help and are so glad that everything turned out well.
My dog was recently cared for overnight at T&C after bringing her in to the emergency service. She had spent the previous night in the vet school ICU and been discharged with them unable to find anything wrong and saying she was just fine. She received no treatment there other than repeated sedation to keep her calm. She had never spent a night in a hospital before and was likely very nervous. Dr. Tucker was incredibly thorough and did an excellent job with my dog. All of the support staff that I saw, the techs and assistants, were very kind with both my dog and the other patients that were there. I am a veterinarian myself but do not practice ER medicine and was incredibly nervous to leave my dog again, but after talking to Dr. Tucker I knew this time she would be well cared for and actually begin receiving treatment. It took a little longer for her to recover after the stress of the night before and the delay in her starting treatment until she got to T&C, but she is back to 100%. I am very grateful to Dr. Tucker and the rest of the staff there. ER services are very expensive, but I understand that and definitely got a lot for what I paid for. My almost 15 year old hound is home with me and back to herself.
Response from the owner:Thank you for taking the time to share your experience with us, Jessica. We are thrilled to hear that Dr. Tucker and our support staff provided excellent care for your dog during her stay with us. We understand how nerve-wracking it can be to leave a beloved pet in the care of others, especially in an emergency situation. We are grateful for the trust you placed in us and are so happy to hear that your dog is back to her normal self. Thank you for choosing Town & Country Veterinary Clinic for your pet's care.
Town and Country veterinary services saved our dog's life. She had been attacked by a wild animal, most likely a bobcat. The wounds were extremely severe, and she had multiple lacerations and punctures. Town and Country saw her late in the day on an emergency call, and treated her wounds immediately. Due to the severity and the bacteria in the attacker's mouth and claws, our border collie had to have multiple surgeries and be medically boarded. Town & Country, and particularly Angel, treated our dog like their own. Angel had such a great rapport with our pup. We could see how well she had treated our dog when they gave her back to us after she healed, because our dog loved her so much. We are so grateful for Town and Country and their services.
Response from the owner:Thank you so much for your kind words and for taking the time to share your experience. We are truly honored to have been able to help your sweet border collie during such a difficult time. Our team, especially Angel, takes great pride in providing compassionate care, and it means the world to us to hear how well she connected with your pup. Seeing her healthy and happy again is the greatest reward.
We appreciate your trust in Town and Country Veterinary Clinic and are always here if you need anything in the future. Wishing you and your furry friend all the best!
Nothing like peace of mind. Extended hours and very professional service from the front all the way to the back.
Response from the owner:Thank you for your thoughtful review! We’re glad our extended hours and professional care gave you peace of mind. Your support means so much to us! 🐾
Not sure where the bad rep comes from, our new puppy had an emergency and everyone there was very caring and honestly the price for an emergency visit wasn’t unreasonable. They even waived a fee to keep her for a few extra hours to keep an eye on her. This is my go to clinic from now on.
Response from the owner:Thank you for your heartfelt review! We truly appreciate your understanding and recognition of the care and compassion our team strives to provide. Emergencies can be stressful, and we’re glad we could be there for your new puppy and make the process a little easier for you both. Your support means so much to us, and we’re honored to be your go-to clinic. Give your puppy some extra love from all of us! 🐾