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Dr. Durov & his team were wonderful. We ended up at Town & Country since our local emergency vet was on diversion. Our usual vet is fantastic, but our dog is still not a fan of going to the vet, so I was expecting this to be a less than ideal experience for everyone involved. Much to my delight, our dog now thinks that Dr. Durov is one of his best friends, and he loved the rest of the staff, too. I am sure they were incredibly busy with emergencies, but they took time to make our dog feel safe while they took care of him. We are so lucky to have such amazing emergency care available to us. Thank you!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that your dog had such a positive experience with Dr. Durov and our team. It means a lot to know he felt safe and cared for, especially during an emergency visit. We truly appreciate you trusting us with his care!
Vets Sarah and Nick Canivari as well as vet staff are all very kind, compassionate and professional with my pets and provide excellent care!
Response from the owner:Thank you so much for your wonderful review! We're thrilled to hear that Dr. Sarah, Dr. Nick, and our entire staff have provided your pets with compassionate and professional care. It’s our pleasure to care for them!
My dog ate a *lot* of something he shouldn't have and needed forced vomiting. I expected it to cost a fortune but it didn't, plus they have a payment plan if you don't have the full amt in your pocket.
I was impressed by the office and how nice the staff was. It was clear they love the animals
I was impressed by the office and how nice the staff was. It was clear they love the animals
Response from the owner:Thank you so much for the kind review! We're glad we could help your pup and that you had a positive experience with our team. We truly care about every animal that comes through our doors and appreciate your trust in us!
My sweet boy had to cross the rainbow bridge on a Sunday. No vets in my area are available on the weekends. Staff was wonderful and kind. Dr. Pierce was gentle with my buddy and as considerate as anyone could be when saying goodbye to a family member. This is my second experience with town and country and I would go back again in a heartbeat.
Response from the owner:Thank you, Jenna, for your heartfelt words during such a difficult time. We're truly honored to have been able to support you and your sweet boy with kindness and care. Dr. Pierce and the entire team are touched by your appreciation and are here for you whenever you need us.
The day came when I had to put my best friend and loyal companion to rest. It was my first visit, and although a sad one, I left knowing she was put to rest by a compassionate and caring staff. The respectful and intimate setting made everyone feel at ease. I did receive the remains along with a molded paw print of my girl. That was the most thoughtful gift…I didn’t expect that, and was extremely appreciative of the thought. I highly recommend Town and Country. Thank you all!!
Response from the owner:Thank you for sharing your experience during such a difficult time. It means a lot to us that our team could provide some comfort and care for you and your loyal companion. We're glad the paw print brought you some solace. Your kind words and recommendation are truly appreciated.
We brought our lab, Cooper to Town &Country from Bluefield. The staff and Katy took great care of him. We will definitely be back. Great experience.
Response from the owner:Thank you so much for your kind words, Mark. We're thrilled to hear that Cooper had a great experience with us. Our team, especially Katy, always strives to provide the best care possible. We look forward to seeing you and Cooper again!
As usual, Dr. Bailey took wonderful care of SugarBear and he is feeling better already. Such ease in getting seen when needed and so nice to all of us. Thank you Town & Country!
Response from the owner:Thank you so much for your kind words, Deborah! We are thrilled to hear that Dr. Bailey was able to help SugarBear feel better and that you had a positive experience at our clinic. We appreciate your feedback and look forward to seeing you both again in the future.
They were there to help my sweet baby when he overdosed on chocolate ❤️ very empathetic and communicative staff. Couldn’t have asked for a better experience in an emergency
Response from the owner:Thank you so much for sharing your experience with us, Gracie. We are glad we could be there for your sweet baby during a difficult time. Our staff strives to provide empathetic and communicative care to all of our patients and their families.
Such a wonderful team!! The care was 5 star. The companion and empathy another 5 star. That being said,I will gladly take my fur babies for anything they need, be it from grooming, major health issues and will trav
Response from the owner:Thank you so much for your kind words, Kathy! We are thrilled to hear that you had a positive experience with our team and that you felt your fur babies received top-notch care. We look forward to seeing you and your pets again in the future for any of their needs.
I had to rush my dog Casey in for labor complications , they were so companionate and attentive to her . First option didn’t work so they had to do an emergency c section which was soooo expensive but needed. . Dr Sheppard performed her surgery and did an amazing job , her nurse angel was right by her side all day . They were able to save 2 out of 5 of Casey’s pup. So incredibly thankful to the both of them for saving my dog and 2 little girls! Forever grateful! Thank you Angel and Dr. Sheppard.
Response from the owner:Thank you so much for sharing your experience with us, Tera. We are thrilled to hear that Dr. Sheppard and Angel were able to provide excellent care for Casey and her puppies. We are grateful for the opportunity to help and are so glad that everything turned out well.
