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In the case of your pet you want to pay for quality! And that you do here, bringing in my Coco I felt assured and confident their after hours emergency services would help my baby! They have never let me down from routine visits to after hour care and emergency services they do what's best in caring for your fur baby!
Response from the owner:Thank you for sharing your experience and for trusting us with Coco’s care. It means a lot to know you feel confident in the services we provide, whether it’s a routine check-up or an emergency visit. Your kind words about our team’s commitment to caring for your fur baby are truly appreciated.
My cat got sick so quickly! 20 minutes before he started yowling in pain he was jumping in the air playing so this happened QUICKLY! We called our regular vet but they said we’d be better off taking Finnegan to town and country in case he needed surgery. So that’s what we did. They took him back IMMEDIATELY and did what they had to do. It was a severe UTI. He had a lot of blood and bacteria in his urine and his bladder was inflamed. This is the second time this has happened and he’s only 3 years old so he’s not an older cat. Anyways, they took a urine sample and that’s what they diagnosed him with. They gave him Onsior and Clavacillin. He is doing SO much better now because of town and country! We’re getting his urine rechecked at his normal vet after he’s done with antibiotics, which will be another 4-5 days. They treated us fairly, were very quick, and kept us informed of delays. A cat having a UTI has the same symptoms as a blockage, which requires emergency surgery right away or your pet will die. So they took him back and did an ultrasound, did some vitals, etc. Thank god it wasn’t a blockage. However, a UTI, especially in male cats, is VERY painful. So I’m glad they treated him with such urgency. I cannot thank them enough for being so gentle and kind to my baby. The only thing I dislike is that they don’t call you days after to check that your animal is okay and improving. I imagine if they did, that’s all they’d get done is making calls so I can totally understand why they don’t do that. Anyways, thanks Town and Country for helping my baby Finnegan!!
Fast forward to 07-22-2025. Finney’s brother, Sweeney, was having some issues. Dr Pollock gave us an estimate before she’d do any testing so we would know what to expect. Also, she listed the tests in order of urgency so we would have a better idea of what to start with. This was the first time Sweeney had ever been there. Dr Pollock not only took an extra 10 minutes to love him, talk sweetly to him, and pet him while he was in the carrier. She wouldn’t even try to remove him from his safe place (the carrier) until she made him comfortable. In this photo, he is cuddled up in her arms with his face buried into her hands. This is a big deal because he doesn’t even do that with his regular vet who is equally amazing and sees him WAY more! He rarely even does that with US! lol So this photo was a huge deal! Sweeney is doing some better now. He had some hard stool stuck in his rectum. After sedating him for comfort, she removed it. Poor thing! She suggested us give him human MiraLAX. 1/4th teaspoon with 2ml of water. We just started it yesterday so I’m anxious to see how he does. We really hope it helps him. Dr Pollock could’ve tried to sell us an expensive prescription medication. Yet instead she suggested something we already had at home! She was so thorough, so sweet and soft-spoken, knew what she was talking about, and she kept us informed at every turn! We can’t thank you and the staff enough! I don’t get why some people say they’re pricy. Are some things pricy, just like with anywhere? Of course. But they did the tests that was within our budget and didn’t push us, which we appreciated. If we ever have another emergency after our regular vet is closed, and I’m sure we will, we will absolutely be coming back here. My babies are in excellent hands and I have confidence in ALL of the people that work there. Someone was always with Sweeney and Finney when they took them to the back. They stood by their side, which helped us because they aren’t used to being away from either of us like that. Again, thank you so much for everything. Dr Pollock even gave us her email and told us to contact her if we had any issues or concerns. From the front desk, to the assistants, to the vets, everyone is knowledgeable and they really do try and comfort you AND your pet/s. They take time to get to know them. They check their records, they give them treats, they all talk softly and calmly to them, they try and keep them calm. We seriously could not have asked for better treatment.
Fast forward to 07-22-2025. Finney’s brother, Sweeney, was having some issues. Dr Pollock gave us an estimate before she’d do any testing so we would know what to expect. Also, she listed the tests in order of urgency so we would have a better idea of what to start with. This was the first time Sweeney had ever been there. Dr Pollock not only took an extra 10 minutes to love him, talk sweetly to him, and pet him while he was in the carrier. She wouldn’t even try to remove him from his safe place (the carrier) until she made him comfortable. In this photo, he is cuddled up in her arms with his face buried into her hands. This is a big deal because he doesn’t even do that with his regular vet who is equally amazing and sees him WAY more! He rarely even does that with US! lol So this photo was a huge deal! Sweeney is doing some better now. He had some hard stool stuck in his rectum. After sedating him for comfort, she removed it. Poor thing! She suggested us give him human MiraLAX. 1/4th teaspoon with 2ml of water. We just started it yesterday so I’m anxious to see how he does. We really hope it helps him. Dr Pollock could’ve tried to sell us an expensive prescription medication. Yet instead she suggested something we already had at home! She was so thorough, so sweet and soft-spoken, knew what she was talking about, and she kept us informed at every turn! We can’t thank you and the staff enough! I don’t get why some people say they’re pricy. Are some things pricy, just like with anywhere? Of course. But they did the tests that was within our budget and didn’t push us, which we appreciated. If we ever have another emergency after our regular vet is closed, and I’m sure we will, we will absolutely be coming back here. My babies are in excellent hands and I have confidence in ALL of the people that work there. Someone was always with Sweeney and Finney when they took them to the back. They stood by their side, which helped us because they aren’t used to being away from either of us like that. Again, thank you so much for everything. Dr Pollock even gave us her email and told us to contact her if we had any issues or concerns. From the front desk, to the assistants, to the vets, everyone is knowledgeable and they really do try and comfort you AND your pet/s. They take time to get to know them. They check their records, they give them treats, they all talk softly and calmly to them, they try and keep them calm. We seriously could not have asked for better treatment.
Response from the owner:Thank you so much for sharing your experience. We are delighted to hear that Finnegan is feeling better and that our team could assist promptly during such a stressful time. It's wonderful to know that you felt well-informed and supported throughout the process. We appreciate your understanding regarding follow-up calls, and we're grateful for your kind words about the care Finnegan received. Your feedback is invaluable to us, and we wish Finnegan a swift and full recovery.
Wanted to thank everybody at this clinic that did everything they could to try and save our little nova , everyone went above and beyond for her . Thank y’all for everything
Response from the owner:Thank you for your kind words during such a difficult time. We are truly sorry for your loss and want you to know that it was an honor to care for Nova. Our team did everything we could, and we appreciate your trust in us. Please do not hesitate to reach out if there is anything you need or if we can offer any support. Our thoughts are with you.
They were very respectful. Told me up front how much it would cost and it was less. They all were kind. A definite change from six years ago when they misplaced my cats. but that is another story.
Response from the owner:Thank you for sharing your experience and for noticing the improvements at our clinic. It's wonderful to hear that our team was respectful, transparent about costs, and treated you with kindness. We appreciate your feedback and your trust in us over the years.
They do s Great job... I trusted them with my babies and they did well
Response from the owner:Thank you so much for your kind words and for trusting us with your beloved babies! We're so glad to hear you felt they were in good hands and that we did well by them. If there's ever anything we can do to make your experience a full 5 stars, please don’t hesitate to let us know. We truly value your feedback and your trust!
Super nice and caring staff, thankful for everything they do.
Response from the owner:Thank you so much for your kind words and appreciation. It's wonderful to hear that you feel well cared for by our team, and we’re grateful for your trust in us.
Roanoke emergency vet wouldn't advise me of what to do when my dog was having an allergic reaction from a bee sting and wouldn't see her. I called this vet 1hr and a half away and they advised me over the phone what to do to care for her since we were so far away. And it worked. Thank you for taking the time to help us
Response from the owner:Thank you for your great review—we’re so glad your dog is doing better! While we always recommend an in-person visit for urgent concerns, we're happy we could help guide you in a stressful moment. Wishing you and your dog all the best!
Compassionate people in this clinic.
Response from the owner:Thank you, Carla, for your kind words. It means a lot to know that our team's compassion made a positive impression during your visit.
We originally went here with my cat at 3am for an emergency, the staff were all very friendly and calm. They made us feel right at home and comfortable in a very stressful, traumatic situation. The whole experience from the first visit all the way through to her last checkup was smooth and every person I have interacted with has been kind, warm, and helpful. I can't recommend them enough. This is where I will be bringing all my pets from now on, they're wonderful.
Response from the owner:Thank you so much for your heartfelt review. We're honored to have been there for you and your cat during such a difficult time. It means a lot to know you felt supported and cared for throughout the entire experience. We look forward to continuing to care for your pets in the future!
Wonderful Knowledgeable Loving Care About My Baby Boy Leo❣️ He's Feeling Soo Much Better! I Thought I Was Going To Lose My Baby 🦮
Response from the owner:Thank you so much for sharing your kind words, April. It means a lot to know Leo is feeling better and that you felt supported during a stressful time. We’re grateful for the trust you placed in our team to care for your beloved companion.
